Returns
You have 30 days from delivery to return a faceplate for a refund.
The plate needs to come back in the condition it arrived in. Unmounted or lightly test-fitted is fine; scratched, marked, modified or refinished is not. Send it back in the original packaging if you still have it.
If you are returning an item because you changed your mind, return shipping is on you. If it arrived defective, damaged, or not what you ordered, we cover shipping both ways.
Refunds go back to the original payment method within 5 business days of the item reaching us.
Standard and custom designs
Our standard designs are covered by the 30-day policy above, whether they are machined and on the shelf or laser engraved from our own catalog when you order.
Custom work is different. Anything made to your specification, such as your own artwork, text or coordinates, cannot be resold to anyone else, so it is not returnable for change of mind. We will send a proof for approval before we cut or engrave anything custom, and once you approve the proof the order goes into production.
Custom items are still fully covered for defects. If we made it wrong, or it does not match the proof you approved, we fix it or refund it.
Damaged in transit
Photograph it and email us within 7 days of delivery. Include a shot of the packaging as well as the part. It helps us find out whether the problem is our packing or the carrier’s handling.
We will send a replacement or issue a full refund, your choice. You will not be asked to ship a damaged item back before we make it right.
How to start a return
Email us with your order number, which item, and whether it is a change of mind, a defect, or transit damage. Photos help for the last two.
We will reply within one business day with a return address and instructions. There is no restocking fee.